1. Agreement to these terms
These Terms of Service govern your access to and use of the website and services provided by ChengDu QiaChiLan Network Technology Co., Ltd., a company based at Room 910, 9/F, Unit 1, Building 4, No 50 Zhaojuesi South Road, Chenghua District, ChengDu City - 610000, China (CN). By visiting the website, submitting a message through the contact form, or engaging the desk for an integrated systems design project, you agree to these terms.
The website and desk also operate under the name SwiftOrchid, which is used for the gallery presentation described on the homepage. A reference to SwiftOrchid in these terms is a reference to the same company and the same obligations. If you do not agree with these terms, please do not use the website or the services.
These terms are written in plain language so that they can be read and understood without legal training. They are not intended to remove any right that the law gives you, and no part of them should be read as an attempt to do so. Where a mandatory rule of law provides stronger protection, that rule applies and these terms are adjusted accordingly.
A separate written agreement may govern a particular engagement. Where such an agreement exists, it takes priority over these terms for the matters it addresses, and these terms fill any gaps that the agreement leaves open. The two documents are intended to work together rather than to compete.
2. Definitions
In these terms, the Company means ChengDu QiaChiLan Network Technology Co., Ltd., and we, us and our refer to the same organisation. The website means the pages published at the address shown in the footer and any related pages operated by the Company. The services means the integrated computer systems design, delivery, support and advisory work described on the services page and in any collected letters agreed with a client.
A client is an organisation or individual that engages the Company for services. A visitor is anyone who reads the website without engaging services. Deliverables are the drawings, notes, systems, documents and other materials produced during an engagement and handed to a client. A collector letter is a written note recording a decision or condition agreed for an engagement.
The terms in this section apply wherever the defined words appear in the rest of the document. If a word is used in a particular engagement agreement with a different definition, the definition in that agreement governs for the purposes of that engagement.
3. Eligibility and authority
The website and services are intended for organisations and adults acting in a professional capacity. By using the website or engaging the desk, you confirm that you are at least eighteen years old and that you have the authority to act for the organisation you represent.
If you submit a message on behalf of an employer or another organisation, you confirm that you are permitted to do so and that the organisation agrees to be bound by these terms where they apply to that communication. If it turns out that you lacked authority, the responsibility for that rests with you rather than the Company.
We do not knowingly provide services to any person who is barred from doing so under applicable law, or to any organisation subject to sanctions that would prohibit the engagement. If we discover such a situation after work has begun, we may suspend or end the engagement in line with these terms.
4. Use of the website
We grant you a limited, revocable and non-exclusive permission to read and browse the website for lawful purposes. You do not acquire any ownership of the pages, and the permission may be withdrawn if you misuse the site or breach these terms.
You must not attempt to interfere with the operation of the website, probe it for vulnerabilities without permission, or use automated tools in a way that places an unreasonable load on our servers. You must not copy large portions of the site for republishing, remove a notice of ownership, or present our content as your own.
The interactive elements of the site are provided as a convenience. The contact form prepares a message in your own email application, and other small interactions simply help a reader move around the page. You should not rely on the website as a substitute for a written engagement with the Company.
5. Our services
The Company provides integrated computer systems design and related professional services. These include the discovery, documentation, planning, delivery, review and handover activities described on the services page, together with support that continues after a project has been handed over.
The description of a service on the website is an outline, not a fixed package. The precise scope of any engagement is set out in a proposal and confirmed in writing before work begins. Where the scope needs to change, the change is recorded in a collector letter so that both sides understand what has been added, removed or deferred.
We design systems for professional, scientific and technical service organisations, research groups and other teams that value careful structure. We do not provide legal advice, tax advice, medical advice or any other regulated professional opinion, and nothing on the website should be read as such advice.
6. Engagements and proposals
A proposal from the Company remains open for the period stated within it, or for thirty days if no period is stated. A proposal is not a binding contract for the services until it is accepted in writing by the client and acknowledged by the desk, or until a separate engagement agreement is signed by both sides.
Where a client requests early work before a proposal is finalised, such as a discovery session or a short review, that work may be billed separately under a written note. The same confidentiality and intellectual property provisions described in these terms apply to that early work even if a longer engagement never follows.
Any figures, estimates or timelines in a proposal are prepared in good faith on the information available at the time. They may change if the client circumstances change materially, if access is delayed, or if new requirements are discovered during a bloom sheet review. Where a change is significant, we will discuss it before proceeding.
7. Client responsibilities
A successful engagement depends on active cooperation from the client. The client agrees to provide timely access to the people and information needed to design the system, and to appoint a point of contact who can make or relay decisions.
- Supply accurate and complete information about the existing environment and its constraints
- Provide access to systems and premises where the engagement reasonably requires it
- Respond to requests for approval within a reasonable time so that windows are not delayed
- Ensure that any data supplied to the Company may lawfully be shared for the purpose of the engagement
- Maintain secure credentials and notify the desk promptly of any suspected compromise
- Review and accept deliverables within the period described in the engagement agreement
If the client does not meet these responsibilities and the engagement is delayed, the Company may adjust the timeline and may charge for time that cannot be used productively. We will always try to resolve such a situation through a short conversation before making any change to the agreed terms.
8. Fees and payment
Fees for services are set out in the proposal or engagement agreement. Unless the agreement states otherwise, invoices are due within thirty days of the invoice date. Payment may be made by the method described on the invoice, and the client is responsible for any bank charges incurred by their chosen method.
Where an engagement runs over a longer period, fees may be invoiced in stages as windows are completed. A stage invoice reflects work delivered up to that point rather than a prediction of work to come. Expenses such as travel or third-party licences are charged at cost unless the agreement says otherwise, and they are described on the invoice.
If an invoice remains unpaid after its due date, we may pause non-urgent work and charge reasonable interest on the overdue amount where the law allows. Before taking any such step we will contact the client to understand the delay. We would much rather agree a workable plan than let an unpaid invoice interrupt a project.
9. Intellectual property
The Company owns the website, its design and its written content, and these are protected by copyright and related rights. The gallery presentation, the colour system and the written text of the pages are original works of the Company and may not be copied for another business without a written licence.
Upon full payment for an engagement, the client receives a licence to use the deliverables for their intended internal business purpose. Ownership of general methods, templates, source libraries and know-how created by the Company remains with the Company, and may be reused in other engagements without disclosing confidential information belonging to any client.
Any third-party software, fonts or libraries used in a deliverable remain subject to the licence terms of their owners. The client agrees to comply with those terms, and the Company will identify significant third-party components in the handover record so that the client can review them.
10. Confidentiality
Each side may receive information that the other treats as confidential, such as business plans, technical details, security configurations or commercial terms. Each side agrees to use such information only for the purpose of the engagement and not to disclose it to anyone outside the engagement without permission.
These obligations do not apply to information that is already public, that was lawfully received from another source without a duty of confidence, or that must be disclosed by law. If a disclosure is required by law, the side making the disclosure will tell the other where it is lawful to do so, so that a protective order can be sought if appropriate.
Confidentiality obligations continue after an engagement ends. We keep our collector letters and working records secure for so long as they are retained, and we remove access for people who no longer need it when a project closes. The terms of our privacy practices are described in the Privacy Policy linked from every page of this website.
11. Third party tools
From time to time the Company recommends or integrates a third-party service as part of a system. The client remains responsible for reviewing the terms and privacy practices of that service and for any fees it charges. The Company does not control a third-party service and cannot guarantee its availability or behaviour.
Where we introduce a third-party tool, we will explain the reason for the recommendation and any significant costs or dependencies. We will also note the risks we are aware of, so that the client can make an informed choice rather than discovering a limitation after the system is live.
12. Acceptable use
You must not use the website or the services for any unlawful purpose. In particular, you must not use them to store or transmit malware, to harass another person, to infringe intellectual property, or to interfere with a system that you do not own or have permission to test.
- Do not submit false details or impersonate another person through the contact form
- Do not attempt to gain unauthorised access to any part of the website or its infrastructure
- Do not use the site to distribute spam, scraping output or bulk unsolicited messages
- Do not use our services to build a system intended to deceive, defraud or mislead anyone
If we become aware of misuse, we may restrict access to the website and, where relevant, suspend the engagement. We will act proportionately, explain the reason and give the affected client an opportunity to respond unless urgent action is needed to prevent harm.
13. Warranties and disclaimers
The Company will perform its services with reasonable skill and care, in line with the professional standards expected of an integrated systems design practice. We will correct any material defect in a deliverable that is reported within the warranty period described in the engagement agreement.
Apart from that commitment, the website and services are provided as they are. We do not promise that the website will be available without interruption, that it will be free of every defect, or that it will suit a particular purpose outside the agreed scope. To the fullest extent permitted by law, all other conditions and warranties are excluded.
Nothing in this section excludes a warranty or condition that cannot lawfully be excluded, including any right you have under consumer law where that law applies to you. We have written this section to be fair rather than to evade a duty.
14. Limitation of liability
To the extent permitted by law, neither side is liable to the other for indirect or consequential loss, loss of profit, loss of anticipated saving or loss of business opportunity arising from an engagement. This does not apply to a loss that was reasonably foreseeable at the time the engagement began.
The total liability of the Company arising from an engagement is limited to the fees paid for the part of the engagement to which the claim relates. This cap does not apply to liability for death or personal injury caused by negligence, to fraud, or to any other liability that cannot lawfully be limited.
Each side agrees to bring a claim promptly after becoming aware of the facts giving rise to it, so that evidence is still available and a remedy can be found while it is useful. A delay in bringing a claim may affect the ability to resolve it fairly, and this clause reflects that practical reality.
15. Indemnity
The client agrees to indemnify the Company against claims, losses and reasonable costs that arise from the client supplying data, content or instructions that the client did not have the right to share, or from the client using a deliverable in a way that breaches law or the rights of another person.
The Company agrees to indemnify the client against claims that a deliverable, used as intended, infringes the intellectual property of a third party, provided that the client tells us promptly, allows us to manage the defence and does not settle the claim without our agreement.
An indemnity claim must be supported by reasonable evidence and must not include costs that a prudent party would not have incurred. Both sides will cooperate openly when a claim is raised, because a shared response is usually cheaper and more effective than a disputed one.
16. Termination
Either side may end an engagement by written notice in line with the notice period stated in the engagement agreement. If no period is stated, a reasonable period will apply, taking account of the work in progress and the effort needed to hand over safely.
The Company may suspend or end an engagement with immediate effect if the client fails to pay an undisputed invoice after a written reminder, or if continued work would require us to act unlawfully. The client may end the engagement if the Company fails to perform in a material way and does not correct the failure within a reasonable time after notice.
When an engagement ends, the client pays for work performed and expenses incurred up to that point, and the Company hands over the deliverables and records that have been paid for. Obligations that by their nature should survive termination, including confidentiality and intellectual property, continue to apply.
17. Force majeure
Neither side is liable for a delay or failure caused by an event outside its reasonable control, such as a natural disaster, an epidemic, a prolonged utility failure, a network outage beyond its control, or a change in law that prevents performance.
The affected side will notify the other as soon as it becomes aware of the event and will make reasonable efforts to reduce the impact. If the event continues for more than a stated period, either side may end the affected part of the engagement and settle the account for work completed before the event began.
18. Governing law and disputes
These terms and any engagement not otherwise governed are subject to the laws of the place where the Company is established. The courts of that place have jurisdiction over a dispute unless a mandatory rule of the client place of residence gives the client a different right.
Before starting formal proceedings, both sides agree to try to resolve a dispute in good faith through a written exchange followed by a conversation, each within a reasonable time. We would rather reach a fair settlement than spend resources on a long contest, and this clause records that shared preference.
If a dispute concerns the interpretation of a collector letter, the final version of that letter is the reference point. If it concerns a technical deliverable, the acceptance record and the handover notes are the reference points. Keeping those records in good order is one of the reasons we write them carefully.
19. Changes to these terms
We may update these terms from time to time to reflect changes in our practice or in the law. The effective date at the top of the page shows when the current version began, and significant changes will be highlighted on the homepage for a reasonable period.
A change does not alter the terms of an engagement already agreed, unless both sides expressly agree to that change in writing. For example, a new payment term will apply to a new proposal, but not to an invoice already issued under an earlier agreement.
If you continue to use the website after a change takes effect, the updated terms govern that use. If you do not agree with a change, you may stop using the website and, where an engagement is running, discuss the effect with the desk so that any concern can be addressed directly.
20. Contact details
Questions about these terms are welcome at any time. The desk is happy to explain how a clause applies to a particular situation, and there is no charge for a short clarifying conversation.
- Company: ChengDu QiaChiLan Network Technology Co., Ltd.
- Address: Room 910, 9/F, Unit 1, Building 4, No 50 Zhaojuesi South Road, Chenghua District, ChengDu City - 610000, China (CN)
- Email: bloom@swiftorchid.buzz
- Phone: +17755930358
These terms are published alongside the Privacy Policy, which explains how personal information is handled. Both documents should be read together by anyone who wishes to understand the full basis on which the Company offers its website and services.